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Displaying results 11 to 12 of 12.

Electronic Engagement »

A Guide for Public Sector Managers

Authored by: Peter Chen
Publication date: March 2007
Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality. This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders. An engaging, provocative and thorough survey of available technologies and potential applications, this is a ‘must read’ for policy and program practitioners who are considering options for electronic engagement.

Information Systems Foundations: Constructing and Criticising »

Publication date: June 2005
This volume contains the papers presented at the second biennial Information Systems Foundations (‘Constructing and Criticising’) Workshop, held at The Australian National University in Canberra from 16-17 July 2004. The focus of the workshop was, as for the first in the series, the foundations of Information Systems as an academic discipline. The particular emphasis was on the adequacy and completeness of theoretical underpinnings and the research methods employed. At the same time the practical nature of the applications and phenomena with which the discipline deals were kept firmly in view. The papers in this volume range from the unashamedly theoretical (‘The Struggle Towards an Understanding of Theory in Information Systems’) to the much more practically oriented (‘A Procedural Model for Ontological Analyses’). The contents of this volume will be of interest and relevance to academics and advanced students as well as thoughtful and reflective practitioners in the Information Systems field.