A revised and updated 2016 edition of Managing Consultants is available.

Despite considerable investment in skills development, managers in public sector organisations still exhibit significant deficiencies in contract and relationship management skills and knowledge. This monograph is a practical, user-friendly guide to the benefits, perils and pitfalls of managing outside consultants.

The business of government is necessarily diverse, changing and of considerable scale. A focus on improving the implementation of government programs and initiatives is important because the community expects the Government to deliver on its policies, as does the Government.

Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers’ expectations about service quality.

This guide (written for managers who have an interest in expanding their approach to public engagement, rather than IT professionals) assesses the value that new communications and computing technology can bring to interactions with a range of potential stakeholders.

This collection of papers is concerned with issues of policy development, practice, implementation and performance. It represents a range of views about diverse subjects by individuals who are, for the most part, in the public eye and who have the capacity to influence the shape and the reality of public policy. Each has a story to tell, with insights that can only be drawn by those working at the ‘sharp end’ of policy.

In this monograph, Jennifer Craik undertakes a critical and historical analysis of the main imperatives of arts and cultural policy in Australia. With forensic skill she examines the financial and policy instruments commonly relied upon in this much contested and diverse area of public policy. Craik uses her analysis of past and current policy responses as a platform for articulating future options. This is a valuable work for cultural professionals and administrators, art historians and, indeed, anyone with an abiding interest in the management of the nation’s cultural estate.

A revised and updated 2014 edition of Caretaker Conventions in Australasia is available.

‘Mind the Gap!’ is an almost iconic exhortation, originating in the London Underground, warning travellers to be careful when navigating the ‘gap’ between the platform and train. In this volume, Peter Carroll, Rex Deighton-Smith, Helen Silver and Chris Walker retrospectively assess the ‘gap’ — no less dynamic and perilous in a public policy context — between the promise and performance of successive waves of regulation in Australia since the 1980s.

In this monograph, five former secretaries of the Department of Foreign Affairs and Trade (DFAT) reflect on their experiences and the challenges of their times. A far cry from the pukka fantasies of ‘Yes Minister’, their recollections reveal the realpolitik of the policy front line where the secretary must stay ahead of emerging themes and issues in Australia’s international relations while simultaneously exercising governance oversight and providing leadership to a large, professional, diverse and dispersed organisation.

‘Leadership’ is routinely admired, vilified, ridiculed, invoked, trivialised, explained and speculated about in the media and in everyday conversation. Despite all this talk, there is surprisingly little consensus about how to answer basic questions about the nature, place, role and impact of leadership in contemporary society. This book brings together academics from a broad array of social science disciplines who are interested in contemporary understandings of leadership in the public domain.

Centrelink was established in 1997 as part of the Howard government’s bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery ‘provider’ agency separated from the policy functions of the ‘purchaser’. Carved out of a monolithic Department of Social Security, Centrelink was established along ‘business lines’ operating 320 service centres and delivering payments to 10 million Australians.